We have a local warehouse in the United States.

Our average ETA is currently 1-2 business days warehouse processing time to ship + 2-5 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.

In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

You can contact our customer service to get the specific shipping status of your order.

You can also log in your Sopat account and search your order's shipping detail based on your order number online.

Our customer service will follow up the delivery status of each order every day! Currently, the vast majority of our order delays are due to irreversible causes: such as COVID-19 or tracking labels not being scanned properly at carrier pickup.

Once an exception occurs, we will notify you by email in time.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take 2 pictures of the damage.
2) Then please email us immediately and attach the photos.
3) We will contact you directly with the next steps.You may be compensated according to the actual situation.
4) Don't throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Whether a refund is available and the percentage of the refund depends on the reason for your return refund:
1. If you find that the goods are damaged after receiving the goods, please contact us in time and provide us with evidence. After we confirm, please send the product back to us. After we receive the goods, we will refund you after checking.

2. If it is artificially damaged after you have used it for a period of time, we are sorry that we will not be able to refund.

Please refer to our refund policy for details